StarView Cinema Terms & Conditions

This document is provided in English. If any translated summary of it exists anywhere, the English version is the one that applies.

Last updated: January 2026

Tickets

• A ticket reserves one specific seat, in one specific auditorium, for one specific showtime and date - it is not valid for a different showing.
• Tickets are valid for 24 hours from the booked showtime. After that window, an unclaimed or unused ticket expires and the seat becomes available to other guests.
• A ticket can be shared with another registered StarView account; the recipient must claim it before the 24-hour window closes.

Seating

Seat maps reflect real-time availability. Once you select and pay for a seat, it's held exclusively for you until your ticket's 24-hour window ends - at which point, if unused, it's released back into the pool for that showtime's next occurrence.

Auditorium Assignment

StarView automatically assigns the first available auditorium with open capacity for your chosen movie and showtime, and opens an additional auditorium automatically if every existing one is full - so a popular showtime is never simply "sold out" the way a single fixed-capacity room would be.

Refunds and Changes

Ticket purchases made with Galaxies or a credit/debit card are final once the showtime countdown has started, except where required by local law or where StarView cancels a showing. Contact support before your showtime if you believe there's been a genuine error with your booking.

StarView X Membership

StarView X is a paid membership tier that includes a free monthly ticket and free medium popcorn, on top of standard Galaxies earning. Membership renews automatically until cancelled from your account settings.

Conduct in the Auditorium

Recording, photographing, or otherwise capturing any portion of a film is prohibited and may result in removal from the theater and account suspension, consistent with studio anti-piracy requirements.

Contact

Questions about a specific booking can be sent to [email protected], or asked directly through the in-app support assistant.